Terms and Conditions

General Information

 

Our courses, workshops and events are offered to adults of 18+ years old.

 

If it's your first time at Caramelo Latin Dance we will help you choose the right dance course for you. We can arrange a personal evaluation time with one of our instructors to identify your level if you've had some prior experience. Evaluations need to be pre-booked in advance.

 

All 1-day intensive courses are subject to pre-booking and can not be re-scheduled or refunded in case of absence.

 

All 4-week course packages are valid for ONE course month and all courses within a package have to be taken within that month and by the same person (e.g. if you register for January, all courses within your package have to be completed by you in January). You may not use the same package to spread your course sessions over different months. You have 25 days from the date of package purchase to enrol into the course(s) you wish to take. If you do not enrol during this period your package will expire.

 

All 4-week courses start on the first Wednesday and Thursday of the month - please check the exact course start dates on our website

You are allowed to start from the second week of the course, however, your package will still expire at the end of the month, there is no roll-over to next month for any un-taken sessions.

 

We do not offer classes on a drop-in basis as we focus on a consistent and progressive 4-week course structure for our weekly courses.

 

All registrations are individual registrations. There are no registrations / discounts for couples.

 

Make sure you enrol into the courses you wish to take after you complete the purchase of your package.

 

Special seasonal offers can only be taken in the months specified and can not be rolled over.

 

Rotating partners during the courses is a part of the learning experience and is compulsory, as the social aspect of Latin partner dancing is fundamental in a group class environment.

 

If you have specific learning objectives that only involve you and your partner as a couple, please look into private lessons as they may better assist you with your couple-specific goals.

 

At the end of the completed course month your instructor will inform you if you are ready to move up into a new level. The higher the level the more times you need to repeat it to master the concepts taught. We vary the partnerwork and footwork routines so you are continuously learning new material.

 

 

Required Dress-Code

 

Please wear comfortable and light clothing that you are able to freely move in. Please dress for a studio class, not a club night.  For women we recommend leggings, skirts, stretch jeans, shirts, t-shirts and tops. For men trousers or jeans with a shirt or a t-shirt, no shorts or sleeveless vests please. 

 

Please be aware and take good care of your personal hygiene and body odour as you will be dancing in close proximity to others. It is very advisable to bring a small towel, a change of top, chewing gum and a deodorant to make the experience enjoyable both for yourself and your dancing partners. Stay fresh! :-)

 

Your shoes are a very important part of your dancing wardrobe, the ideal footware is a  proper pair of dance shoes with suede soles. If you do not own a pair of dance shoes yet please bring a pair of smooth soled shoes, the type you can walk in for about an hour and not hurt your feet. Anything that stays with your entire foot when you lift it, and allows you to pivot comfortably on hard wood floors without too much grip. 

 

We advise NO slippers, mules, grippy rubber soles or footwear that leaves your heel when you lift your foot.  No trainers, black rubber soles, stilettos, boots, wedges or metal-heeled shoes, as they will damage the floor. 

 

 

Arrival Time Prior to Class and Building Access

 

If your Wednesday or Thursday class is at 7PM please arrive by 6.45PM at the earliest. Caramelo's Paddington Academy evening hire begins from 7PM and members will not be let in prior to 6.45PM provided a Caramelo team senior member is on site.

 

After 7PM, if you arrive earlier than the start of your class, you can wait in the designated areas next to the Main Hall or the Dance Studios.

 

For 1-Day Intensive Sat courses access is open from 11.45AM. A Caramelo senior team member must be present on site to allow entry.

 

Should the circumstances require, the building security may refuse access to the building until the Caramelo team is present on site and the studio spaces are ready for use. Access to evening classes, groups & clubs is for 18+ only.

 

 

Class Attendance and Access to the Hall / Studios

 

Only members enrolled in the current course month can be present in the Hall / Studios at the time of the classes. We regret that we can not accommodate friends and family and they will not be able to watch you in the class.

 

We do not offer "try before you buy" class sessions and are not able to accommodate any requests to watch the classes. Our class sessions take place a studio setting and we respect the privacy of the enrolled students.

 

 

Class Start Times

 

Please refer to our Timetable and Registration page for the latest Timetable and start times. While every effort is made to start classes on the hour, please understand that occasionally classes may overrun due to the circumstances out of our control. Should that occur, the class will be extended by the equivalent number of minutes.

 

 

Paddington Academy Building Conduct Rules

 

Paddington Academy is our wonderful home venue and offers top quality studio and hall spaces for our dance courses. The Academy is used by various groups and clubs, so please make sure you are aware of the building rules of conduct and are respectful to other hirers and academy staff.

 

 

Security Team


You are required to SIGN IN with the building security desk and SIGN OUT when you leave for the evening.


The academy operates a professional security team who ensure order and safety of everyone in the building and safety of any school children present.
Any aggressive or rude behavior will not be tolerated and may result in your removal from the premises without compensation.

Use of Spaces
 

Please only use the spaces that have been hired and are designated for Caramelo use, such as the Main Hall, Dance and/or Drama Studios. If you are waiting in between classes, please only use the designated waiting areas outside the Main Hall or Dance Studios.


The Academy has to be vacated by 11PM on Wed and Thu at the very latest, no exceptions.

 

General Conduct
 

Please use bathrooms for clothing changes - no changing is allowed in the hallways.


Please remember that there may still be minors and academy teaching staff present in the evenings and be aware of your conduct and use of language.

 

Absolutely NO ALCOHOL and NO SMOKING is allowed anywhere on the premises and outside of the Paddington Academy building!
 

 

Missed Sessions, Roll-over Requests and Refunds

 

The onus of attendance is on the student and fees are non-refundable in case of absence.

 

There is no make-up or roll-overs for missed classes.

 

There are no refunds and no re-schedules for 1-day intensive courses special events, workshops and masterclasses in case of absence.


One time course re-schedule can be granted for our 4-week and 1-day intensive courses when you notify us at least 48 hours before the start of the course. The course can be re-scheduled for another start date within the next 3 months.
 

In the unlikely event of course cancellation Caramelo Latin Dance will issue refunds or roll-over.

 

 

Time Table and Fees

 

Caramelo Latin Dance reserves the right to change fees or timetable without prior notice

 

 

Payment

 

We accept online card payments via our website. Payments at the venue are accepted in cash or cheque only

 

Payment for the dance courses has to be made in full prior to the beginning of the course and is non-refundable in case of absence.

 

 

3rd Party Vouchers

 

Vouchers are for BEGINNER levels only must be still valid on the start date of the course you are signing up for.

 

To sign up using a voucher you must do the following:

 

- Email us in advance specifying which course and which course month you would like to register for, as well as your voucher expiration date.

- Fill out a registration form on your arrival to the venue

- Present a printed copy of the voucher with your registration form to the front desk staff. Vouchers off phone screens will not be accepted. Please make sure your vouchers are printed.

 

Voucher registrations are available at our Paddington Academy venue only and are not available online on our website.

 

One re-schedule is allowed as long as it is within the validity date of your voucher.

 

Any refunds should be claimed from the company you purchased the voucher from.

 

 

Health and Safety / Liability Waiver

 

By attending class, you are certifying that you are in good health and have consulted a doctor before beginning this or any other exercise program. Any person who participates in activities or services provided by Caramelo Latin Dance shall do so at his or her own risk.


Should any problems occur during the course, participants must immediately stop and inform the instructors. Caramelo Latin Dance accepts no responsibility for injuries etc. sustained during the course.

 

Students are responsible for their own personal hygiene, please be considerate to other students who have to dance in close proximity to you and ensure you have covered such basic things as clean / fresh clothing, deodorant, fresh breath and clean hands.

 

Absolutely NO ALCOHOL and NO SMOKING is allowed on the premises and outside of the Paddington Academy building!

 

 

 

Photos and Videos

 

From time to time the Caramelo team may take some photos and videos of the dance classes and events we organize, these images and videos may be used in our promotional materials. By taking classes and attending events with us you agree to be occasionally filmed.

 

Any videos of class routines taken by the students are for their personal use only and cannot be used or published for public viewing.

 

 

Exclusions

 

Caramelo Latin Dance reserves the right to ask participants to leave with no refund for reasons including but not limited to dangerous, disruptive or offensive behaviour; inappropriate dress likely to cause injury; apparent alcohol or drug use or brining these into the premises.

 

 

Personal Property

 

Caramelo Latin Dance does not accept responsibility for items lost or stolen from the venue

 

 

Customer Privacy Policy

 

Protecting your privacy important to us and every effort is made to keep your information secure and confidential. We will never share your personal details with third parties unless we have your permission or are required to do so by law.

 

What we collect
- your course selections
- gender and name
- email address
- contact phone number
- postcode

 

What we do with the information we gather
- We require this information to understand your needs and provide you with a better service, as well as keep you up to date with our services and any relevant information.

- Internal record keeping.

- We may use the information to improve our products and services.
- We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.

 

 

Security of Information

 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect when you register with us.

 

Our staff are also committed to maintaining the privacy of our students and contractually agree to such conduct. You always have the right to access the information we hold about you. If you would like to review or change this information please email us at info@caramelolatindance.co.uk

 

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

 

Amendment of Terms

 

Caramelo Latin Dance may change the Terms and Conditions and any related policies at its own discretion. You should check this page from time to time to stay up to date.

 

 

These are our Terms and Conditions, you are accepting them by using this site and/or signing on with us